For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:
1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
2. This return policy does not apply to items, which have been stated as Non-exchangeable, Non-returnable, and on Sale.
For returns, please email us at carlandclaireperfumery@gmail.com with your order number and information on the affected item. Returned items must meet the requirements above. Refund is only applicable if item is out of stock.

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